TERMS & CONDITIONS

FOR THE ONLINE SHOP VERKLINE

https://www.verkline.com/

The Seller’s  identity :

VERKLINE Albert Szybiński S.K.A.
Obroncow Tobruku 31/86
01-494 Warsaw ( Poland )
VAT number : PL8792736352
info@verkline.com
phone: +48 509 873 854

  • Definitions
  1. The terms used in these Terms and Conditions shall have the following meaning:
    1. Account – a section of the Online Shop ascribed to the Customer that he can use to perform specific actions in the Online Shop;
    2. Act on Consumer Rights – the Act on Consumer Rights dated 30 May 2014 .
    3. Business Days – these shall be the days from Monday to Friday, excluding public holidays;
    4. Civil Code – the Act of 23 April 1964;
    5. Consumer – a natural person performing a legal transaction with an entrepreneur not directly related to its business or professional activity.
    6. Customer – a natural person with a full legal capacity, a natural person who conducts business activity, a legal entity or an organizational unit without legal personality, vested with a legal capacity by special provisions, who places an order in the Online Shop or uses other Services available in the Online Shop;
    7. Goods – the product presented in the Online Shop, with its description available with each of the presented products;
    8. Newsletter service – the Seller’s commercial information in the form of messages sent to the Customer’s electronic mail address.
    9. Order – declaration of the Customer’s will leading directly to the conclusion of a Sales Agreement, specifying in particular the kind and amount of Goods.
    10. Sales Agreement – a sales agreement of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
    11. Seller – the company VERKLINE Albert Szybiński S.K.A., Obroncow Tobruku 31/86, 01-494 Warsaw( Poland ), VAT number : PL8792736352 , info@verkline.com phone: +48 509 873 854.
  2. Services – the services rendered electronically by the Seller for the benefit of Customers within the meaning of the provisions of the Act on Rendering Electronic Services dated 18 July 2002
  3. Terms and Conditions – this document;
  • General provisions
  1. These Terms and Conditions specify the general conditions and ways of provision of services electronically and selling via the Online Shop  https://www.verkline.com/ . The Shop is operated by the Seller.
  2. These Terms and Conditions are always available at the website  https://www.verkline.com/, which allows to download, display and record their contents by printing or saving them to a data carrier at any time.
  3. The Online Shop can only be used by those who have read and fully accepted this terms and condition for the online shop.  Reading and accepting terms and condition for the online shop   is considered as providing an information by Contractor to the Customer, which is mentioned in article 12 of Consumer Protection Act form 30th of May 2014, information required is included below.
  4. The Online Shop may be accessed if the IT equipment used by the Customer meets the following minimum technical requirements: a computer or a mobile device with access to the Internet, access to electronic mail, a browser a browser Firefox, Chrome, Safari, Internet Explorer, Opera, enabling cookies and JavaScript in the web browser.
  5. The Customer is obliged to:
    1. provide in the Order and in the registration forms, only true, up-to-date and all necessary data of the Customer and promptly update the data;
    2. use the services made available by the Seller in a way that it does not interfere with the functioning of the Seller, the Online Shop and other Customers;
    3. use the services made available by the Seller in a manner consistent with the applicable laws, and provisions of the Terms and Conditions. 

 

  • Electronic services in the online shop 
  1. The Services are rendered by the Seller free of charge, 24 hours a day, 7 days a week.
  2. The Seller provides the following Electronic Services:
    1. Account
    2. Newsletter
    3. Enabling Customers to place orders and conclude Sale Agreements under the terms specified in these Terms & Conditions;

3. Using the Account is possible after completing jointly and severally the following steps by the Customer:
– Completing the registration form and accepting the provisions of these Terms & Conditions,
– Clicking on the “Register” box.

4.Following the registration of the Customer Account, a Customer can log in to the Online Shop, indicating the email address and password provided at the registration.

5. The Agreement for the provision of service which involves maintenance of an Account in the Online Shop shall be concluded for an indefinite period and shall be terminated when the Customer submits a request to remove the account or uses the button “Delete Account”. 

6. The Newsletter service, provided at the request of the Customer after the conclusion of the Agreement, includes receiving by the Customers who have provided the Service Provider with their e-mail address, by electronic means commercial information regarding the products and services of the Service Provider, including in particular information about their current offer, promotions, discounts and marketing campaigns,

7. The Agreement for the provision of the Newsletter service shall be concluded for an indefinite period and shall be terminated when the Customer submits a request to remove his electronic mail address from the Newsletter subscription list or when he unsubscribes by the link included in the message sent as part of the Newsletter service.

8. The Agreement for the provision of service which involves enabling Customers to place orders in the Online Shop shall be concluded for a definite period and shall be terminated when the Order is placed through it or when the Customer earlier terminates placing the Order through it. 

9. The Seller may at any time terminate the Service Agreement with the Customer giving a 14 days’ notice period for important reasons, understood as a change in the laws governing the provision of electronic services by the Seller affecting the mutual rights and obligations set out in the agreement concluded between the Customer and the Seller, or a change of the scope or provision of services to which the provisions of the Terms & Conditions apply.

10. If the Customer breaches these Terms & Conditions, the Seller – after a prior ineffective cease and desist letter setting an appropriate deadline – may terminate the agreement for the provision of Services upon a 14 days’ notice.

11. Either party withdrawing from the Service Agreement or the Agreement being terminated by mutual consent, does not have an impact on the rights acquired by the parties before withdrawing from or terminating the agreement.

  • Sales Agreement
  1. Information about the Goods as provided on the Shop websites, in particular their descriptions, technical and functional parameters as well as prices constitute an invitation to conclusion of an Agreement within the meaning of Article 71 of the Civil Code.
  2. All the Goods available in the Online Shop are free of physical and legal defects. 
  3. All orders for Goods are subject to availability. 
  4. In the Shop are sold new automotive “racing” products. These parts don’t have product homologation, therefore, shall not be used on public roads and to be used exclusively in competitions (ex. race course, closed special rally stages). Thus, Shop shall not have any liability whatsoever in connection with the use of the products in violation of such limits and/or in connection with the normal wear and tear and/or for problems linked to comfort or the presence of noise, vibrations or harsh riding characteristics of such products, nor shall any “Product liability” apply in such cases.
  5. The Customer is not allowed to make any changes ex. structural. Any alteration of or tampering with the “racing” products may endanger their safety and any guarantee given by Shop in respect of the products will be terminated by any such alteration or tampering.
  6. Prices of products presented on the website of the Online Shop are provided in PLN,EUR, USD and include VAT(Value added Taxes ) and other taxes.
  7. The Seller enables submitting Orders for Products in the Online Shop 24/7 through the website  https://www.verkline.com/ .
  8. Orders can be placed by Internet users, who have correctly filled in registration form. Orders can be placed also without registration form. A user who does not have an Account must independently fill out the Order Form in the scope of his/her details necessary to conclude and execute the Sales Agreement.
  9. The order form should include the Customer’s name, surname and postal address, phone number and email address.
  10. The Customer sends the Order by means of the Online Shop functionality provided for that purpose with an obligation to pay.
  11. If the Order is placed via the Order form available on the Online Shop website, the Customer places the Order with the Seller electronically, which constitutes an offer to conclude an Agreement for the Sales of the Goods being the subject of the Order. The offer made electronically shall be binding for the Customer if the Seller sends – to the electronic mail address provided by the Customer – a confirmation of acceptance of the Order for processing, in the form of the Seller’s declaration of acceptance of the Customer’s offer; upon its receipt by the Customer the Sales Agreement shall be concluded.
  12. The total value of the Order includes the price and shipping costs.
  13. The sales Agreement shall be concluded in English.
  14. In case of impossibility to perform the Sales Agreement and in other situations defined by law, the relevant provisions of the Civil Code, in particular concerning the obligation to immediately return the benefit to the consumer may apply.
  15. VERKLINE is not responsible for labor charges, removal charges, installation or other incidental or consequential costs. In no event shall the liability of VERKLINE exceed the purchase price of the product.
  16. Two year warranty does not cover: ball joints, uniballs, tie rod ends. These parts are subject to wear over time and are not considered defective when worn.
  17. Consumer is responsible for regular check-ups on VERKLINE suspension parts to prevent failure. Improper installed system components produce a safety hazard. Proper installation, inspection, and maintenance are the responsibilities of the installer and vehicle operator. VERKLINE recommends having their parts checked (including bolts match markings) by a professional lift shop or certified mechanic at least twice a year and if used in harsh conditions every 3 months.
  • Methods of Payment
  1. The Customer may choose the following payment methods:
    1. bank transfer to the Seller’s bank account (in this case the Order’s processing shall commence after the Seller sends a confirmation of acceptance of the Order to the Customer, and the Goods shall be dispatched immediately after the funds are credited on the Seller’s bank account and after the Order is completed);
    2. Payment card (Credit or debit card) :
      – in this case the Order’s processing shall commence after the Seller sends a confirmation of acceptance of the Order to the Customer and after the Seller receives information from the system of the payment processing agent that the Customer has made the payment, and the Goods shall be dispatched immediately after the Order is completed.
      – in case of necessity to return the funds for the transaction made by the customer with a payment card, the seller will return to the bank account assigned to the payment card of the Ordering Party.
      –  Online payments are processed by Elavon Financial Services Designated Activity Company, Puławska 17 street, 02-515, Warsaw, Poland.
    3. Payment via payment system PayPal.
      – Online payments are processed by PayPal, ( PayPal (Europe) S.à r.l. & Cie, S.C.A., 5. Etage, 22-24 Boulevard Royal, 2449 Luxembourg ).
      – in this case the Order’s processing shall commence after the Seller sends a confirmation of acceptance of the Order to the Customer and after the Seller receives information from the system of the payment processing agent that the Customer has made the payment, and the Goods shall be dispatched immediately after the Order is completed.
      – When making a payment, the Customer will be informed immediately before making the payment about the amount in which the payment should be made, about the possible methods of its execution and about the data of the payment provider, if the given service is possible. Detailed terms and conditions for making payments through the operators performing electronic payments are available on the website of the given operator.
      – When making a payment via an electronic payment operator, the User should follow the instructions given by the operator of electronic payments in order to make a payment.
  2. The customer agrees that the purchase documents (VAT invoice / receipt) for the order will be sent electronically.
  • Delivery of the goods
  1. Delivery of the Goods is performed to the address indicated by the Customer when placing the Order (Worldwide – details in  our website).
  2. Delivery of the Goods is carried out by parcel delivery company. (DPD Polska Sp. z o.o., UPS Polska Sp. z o.o.). 
  3. The total waiting time for the Customer to receive the Product (delivery date) consists of the time of preparation of the Order for dispatch by the Seller and the time of delivery of the Product by parcel delivery company 
  4. The deadline for delivery and processing of the Order shall be calculated per Business Days. 
  5. Product delivery date is 30 days, unless delivery date will be individually specified.
  6. On the Shop websites, in the description of the Goods, the Seller informs the Customer about the number of Business Days needed to process the Order and to deliver it, as well as about the delivery charges.
  7. Any multi part order will be shipped together when all parts are in stock.  Shipments can be separated by request with the additional shipping charges paid by the Customer.
  8. If the ordered Goods have different delivery deadlines, the longest deadline shall apply to the whole Order.
  9. Orders shipped to countries outside the EU may be subject to additional Sales Taxes and Import Duties. The Customer will be responsible for payment of any such import duties and taxes. 

VII.     The right to withdraw from the Agreement

  1. The Consumer who concludes a distance agreement  can withdraw form sales agreement without giving reasons for a  cooling-off period of 14 days.
  2. The Consumer who concludes a distance agreement can terminate an agreement for services or an agreement  for delivery of digital content that is not delivered on a physical carrier  without giving reasons during at least 14 days. 
  3. The lapse of the period for withdrawing from the agreement starts at:

1) For a sale agreement – from the Consumer, or a third party appointed by the Consumer other than the courier, taking possession of the product and, for an agreement including many products delivered separately, in batches or in parts – from acquiring the ownership of the last product, batch or part;

2) For other agreements – from the date of concluding the agreement.

4. The Customer may compose the declaration by himself or use the form of declaration of withdrawal from Agreement (Appendix No 1). 

5. Upon receipt of the Consumer’s declaration of withdrawal from the Agreement, the Seller shall send a confirmation of receipt of the declaration of withdrawal from Agreement to the Consumer’s electronic mail address.

6. In the case of withdrawal from a distance Agreement, such an Agreement shall be deemed not concluded. What the parties have rendered shall be returned in an unchanged condition, unless the change was necessary within the scope of the ordinary management, in particular to determine the nature, features and functioning of the item. The Goods should be returned immediately, not later than within 14 days. 

7. The purchased Goods should be returned to the address of the Seller.

8. The Seller shall immediately, but not later than within 14 days from receipt of the Consumer’s declaration on withdrawal from the Agreement, return to the Consumer all the payments he has made, including the costs of delivery for the Goods. The Seller shall refund the payment with the same method of payment as was used by the Consumer, unless the Consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the Consumer. 

9. The Seller may withhold the refund of payment received from the Consumer until he receives the returned item or the Consumer provides a proof of its return dispatch, whichever comes first, unless the Seller offered to pick up the item from the Consumer by himself.

10. If the form of delivery of the Goods selected by the Consumer is other than the least expensive, regular form of delivery offered by the Seller, the Seller shall not be obliged to refund to the Consumer any additional costs he has incurred. 

11. The Customer shall only incur the direct cost of return of the Goods, unless the Seller has agreed to incur that cost.

12. From 1 January 2021 the provisions concerning the consumer shall apply to sole traders who conducts business activity concluding a contract directly related to their business activity, where it is apparent from such agreements that  they do not have professional character for them.  To determine whether a sole trader has, in particular circumstances, consumer rights, it is necessary to verify the professional nature of the agreement, especially on the basis of information recorded in the Central Registration and Information on Business (CEIDG).

  • Exclusion of the right of withdrawal
  1. The right to withdraw from Agreement by the Consumer shall be excluded in the following cases:
    1. for rendering services, if the Seller has performed the service in full with express consent on the part of the Consumer who had been informed – before the service was commenced – that upon completion of the service he shall lose the right to withdraw from agreement;
    2. for an agreement the price or remuneration for which depends on fluctuations on the financial market that are beyond control of the Seller and that may occur before the lapse of the time allowed for withdrawal from the agreement;
  • for an agreement where the subject of the service are non-prefabricated Goods manufactured as per the specifications of the Consumer or serving to satisfy his unique needs;
  1. for an agreement where the subject of the service are Goods which deteriorate quickly or have a short shelf life;
  2. for an agreement where the subject of the service are Goods delivered in a sealed packaging that cannot be returned if opened, due to health protection issues or for sanitary reasons, if the packaging is opened after delivery;
  3. for an agreement where the subject of the service are Goods which after delivery, due to their nature, remain inseparably connected with other items;
  4. for an agreement where the subject of the service are alcoholic beverages, the price of which was agreed on conclusion of the Sales Agreement, and which may be delivered only after 30 days, and the value of which depends on fluctuations on the market that are beyond control of the Seller;
  5. for an agreement where the Consumer expressly requested the Seller to visit him in order to perform an urgent repair or maintenance; if the Seller additionally performs other services than those requested by the Consumer, or if he delivers other Goods than the spare parts necessary for the repair or maintenance, the Consumer shall have the right to withdraw from agreement as regards the additional services or Goods;
  6. for an agreement where the subject of the service are audio or video recordings or computer software delivered in a sealed packaging, if the packaging is opened after delivery; the delivery of journals, periodicals or magazines, except for a subscription agreement;
  7. for an agreement concluded in a public auction;
  8. for an agreement for rendering services in the scope of accommodation, other than for residential purposes, transport of items, car rental, catering, services connected with leisure, entertainment, sports or cultural events, if the agreement indicates the day or period when the service is to be rendered;
  9. for an agreement for the delivery of digital content which is not recorded on a material carrier, if the performance of the service commences upon an express consent of the Consumer before the lapse of the time for withdrawal from agreement and after he has been informed by the Seller about losing the right to withdraw from the agreement.
  • Complaints 
  1. The Seller shall have a sufficiently notified complaints procedure in   place, and shall handle the complaint in accordance with this complaint   procedure.
  2. The Seller undertakes to deliver Goods free from defects.
  3. The Seller shall be liable towards the Customer who is a Consumer, under warranty for defects in accordance with the provisions laid down in Article 556 – 576 of the Civil Code.
  4. Complaints should be sent to the following address 

VERKLINE Albert Szybinski S.K.A.
Obroncow Tobruku 31/86
01-494 Warsaw ( Poland )
info@verkline.com 

  1. It is usually advisable to provide the Product to the Seller with a complaint in order to enable the Seller to look into the Product.
  2. It is recommended that the Customer provides the following in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request regarding the method of restoring the Product to a state of conformity with the Sales Agreement, or statement of price reduction, or withdrawal from the Sales Agreement; and (3) the claimant’s contact information.
  3. The Seller undertakes to process each complaint within 14 days. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request.
  4. The Customer may complain to the Seller about functioning of the Shop and using the Services to the electronic mail address info@verkline.com
  5. The Clients acknowledge and accept that due to the particular operative and environmental conditions under which the “racing” products operate during competitions, such products sold by the Shop may be subject to use under extreme conditions, which may exceed the project limits and control as set by Shop.
  6. Shop‘s products shall be installed by highly qualified and competent professionals working in the “racing” field, who have been specifically trained to operate such kind of products. The Products shall be submitted to periodical maintenance. Detailed instructions for both installation and maintenance of such products are set forth in the product installation and maintenance instructions supplied with the product. Thus, Client is responsible for compiling with the instructions supplied with the product and/or in connection with their inappropriate and/or incorrect installation on vehicles and/or with the lack of or incorrect maintenance of such products, nor shall any “Product liability” or “Product warranty” apply in such cases.
  7. The Seller informs that in case when the product is covered with the guarantee, the rights of the Consumer and obligations of the guarantor are specified in the guarantee certificate and shall be exercised in accordance with this document. The given Guarantee for the purchased product is an additional right and it does not exclude, limit or suspend the Consumer’s liability claim towards the Seller in accordance with the regulations about the warranty for the defects of the sold product according to Directive 2011/83.
  • Out-of-court complaint handling and redress procedures
  1. The Seller would like to inform you that out-of-court complaint handling and redress procedures can be used. They can be used on a voluntary basis and only if both parties to the dispute agree to it.
  2. Detailed information on consumer dispute resolution, including the possibility for the Consumer to use out-of-court complaint handling, redress and the rules of access to these procedures is available at the offices and on the websites of county (municipal) consumer advocates, Voivodship Inspectorates of Trade Inspection, in particular also at the following Internet address of the Office of Competition and Consumer Protection:

https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php  

https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php 

  1. For example The Customer who is a Consumer has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement;
  2. According to article 14, paragraph. 1-2 of Regulation of the European Parliament and of the Council (EU) No 524/2013 from 21 May 2013, we commit ourselves to placing information on the ODR platform. Online Dispute Resolution is intended to facilitate an independent, non-judicial settlement of disputes between consumers and traders through the Internet. These disputes relate to contractual obligations arising from online sales or service contracts concluded between consumers living in the Union and traders established in the Union.
  3. The Consumer who would like to take advantage of the possibility of an amicable resolution to disputes concerning online purchases may submit a complaint, for example, via the EU”s Internet ODR platform which is available at: http://ec.europa.eu/consumers/odr/. 
  • Provisions concerning Entrepreneurs (B2B)
  1. From 1 January 2021 this section does not apply to sole traders who conducts business activity concluding a contract directly related to their business activity, where it is apparent from such agreements that  they do not have professional character for them.  To determine whether a sole trader has, in particular circumstances, consumer rights (i.a. the right to withdraw from agreement,   warranty for defects)  it is necessary to verify the professional nature of the agreement, especially on the basis of information recorded in the Central Registration and Information on Business (CEIDG).
  2. Pursuant to Art. 558 § 1 of the Civil Code, the Seller’s liability under the warranty for the Product to the Customer who is Entrepreneur shall be excluded.
  3. The Seller is entitled to withdraw from the Sales Agreement concluded with a Entrepreneur within 14 days of its conclusion. Withdrawal from the Sale Agreement in this case may occur without giving the cause and does not constitute grounds for any claims against Seller.
  4. The Seller is entitled to limit the available payment methods, including the requirement to prepay in whole or in part, irrespective of the method of payment chosen by the Client and the conclusion of the Sale Agreement.
  5. Upon the Product delivery by the Seller to the carrier the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product shall be transferred to the Entrepreneur. In such case, the Seller shall not be liable for any loss, defect or damage to the Product arising from its acceptance for the transportation until delivering it to the Customer and for delay in the transportation of the parcel.
  6. Any disputes arising between the Seller and the Customer who is an Entrepreneur shall be settled by a competent court of jurisdiction proper for the seat of the Seller.
  • Force majeure
  1. Neither Party can be held liable for the non-performance of any of its obligations, if such non-performance is due to an unforeseeable event beyond its control or a force majeure incident including but not limited to epidemic, flood, fire, storm, raw materials shortage, transportation strike, partial or total strike, or lock-out. The Party affected by such events must inform the other party promptly, no later than 10 business days after said event occurs.
  2. The parties agree that they will work together to determine how best to fill the order while the force majeure incident persists.
  • Protection of personal information
  1. The Seller collects and processes the personal information of the Customers in accordance with applicable provisions of law and with the Privacy Policy.
  2. The Seller applies appropriate technical and organizational measures to ensure the protection of personal data being processed.
  3. Additional explanations regarding the protection of personal data are contained in the “Privacy Policy”.
  • Final Provisions
  1. All and any rights of the Online Shop, including economic copyrights, intellectual property rights to its name, internet domain, the Online Shop website, and also to forms, logotypes are the property of the Seller and may be used solely in the manner indicated in and consistent with the Terms and Conditions.
  2. These Terms and Conditions will be governed by the law of the Republic of Poland. The parties expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods.
  3. The choice of law made by the parties shall not have the result of depriving the consumer of the protection guaranteed to him by the mandatory rules of the law of the country in which he has his habitual residence in UE.
  4. In matters not regulated in these Terms and Conditions, the provisions of general Polish laws shall apply.
  5. Each Customer shall be informed about any changes to these Terms and Conditions by information available at the homepage of the Online Shop presenting a list of amendments and their effective dates. The Customers who possess an Account shall be additionally informed about the changes and presented with their list by a message sent to their electronic mail address. The effective date for any amendment shall fall at least 14 days after its publication. If the Customer who has a Customer Account does not accept the amended Terms and Conditions, he shall be obliged to notify this fact to the Seller within 14 days from being informed about the amendment of the Terms and Conditions. Notification of non-acceptance of the new Terms and Conditions shall result in termination of the Agreement.

28.12.2022

Appendix No 1 – Form of withdrawal from agreement

Please download the form here.

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